This course provides students with an introduction to the food and beverage services and operations. It offers a historical background of the development of food and beverage services, their operations and management phases, such as product devilment, production, equipping and staffing, events and performance.
The Front Office Operations & Management course is designed to provide students with a basic understanding of front office procedures in the hospitality industry. Students will understand, organize, perform and evaluate front office functions that are critical to the success of a hotel. Students will be trained in the importance of guest service, along with any technical aspects of front office management.
Hospitality Marketing and Sales course introduces the student to sales and
marketing as they are interrelated and responsible for driving revenue for
Students will be able to define hospitality marketing, hospitality sales and distinguish between product and services marketing and sales approaches. Students will be introduced to and learn to apply the principles and steps in the sales process. Sales and marketing concepts will be achieved through blended teaching and learning including in-class and online work using practical examples from the hospitality, tourism and culinary arts industry.
Principles of Hotel Management course provide an introduction to the hospitality industry, descriptions of types of hotels, structures, classifications, etc. It also introduces and explains the importance of tourism, explaining the effects of supply and demand on the economy, culture and the environment.